Terms and Conditions

Terms and Conditions.

Here you will find the Terms and Conditions for services offered by Soul Balance Pilates, including

mat classes/1:1 bookings, cancellations, refunds and studio and policies.

Booking mat classes

Clients must book mat classes in advance of attendance using our online booking system (www.soulbalancepilates/bookaclass). Please note that enrolment closes 30 minutes before the advertised class start time.

Single class “pay as you go” bookings

Clients can book single mat classes “pay as you go” via our online booking system. Click on the mat class and the date you wish to attend, check availability and follow instructions.

Discount when purchasing a block of mat classes

In addition to single session “pay as you go” mat classes, Soul Balance Pilates offers a discount when clients purchase a block of mat classes. These blocks consist of between 6-8 mat classes and roughly follow the school term. Clients are not able to purchase a block of classes without registering their interest first and providing contact details. Please contact us via the website or at aleks@soulbalancepilates.co.uk to sign up for a block of classes. Group mat class prices can be found on the website.

Payments

Payment for Soul Balance Pilates class bookings can be made in the following ways:

Booking another block of classes

Once a block of mat classes has finished, an email will be sent inviting clients to book and make payment for the next block. Please note that it is up to clients to check upcoming dates and decide whether it is better to “pay as you go” or purchase a block of mat classes. Please note that refunds are not available for any classes within a block which a client is unable to attend.

Booking studio 1:1s

New 1:1 studio clients need to make contact first via email aleks@soulbalancepilates.co.uk or telephone 07824340214 to register their interest and check availability. Clients are able to purchase an individual 1:1 session or a block of four 1:1s at a discounted price. You can check prices of classes and 1:1s on the website. Please note that individual sessions are subject to availability and clients will be encouraged to purchase a block of four to ensure regularity of a weekly session.

Cancellations

  • The cancellation policy applies to all. Cancellations must be made by phone, in person, or via text at least 24 hours prior to mat classes and 1:1 sessions. Late cancellations will be charged at the price of the mat class/1:1.

  • To cancel a single “pay as you go” mat class, you can do this yourself using your Acuity account (web or App). Go to ‘My Schedule’ and cancel the mat class.

  • We do not take cancellations via email as they may not be picked up. Please text on 07824340214.

  • In the event of a class or 1:1 cancellation by the teacher, Soul Balance Pilates will give clients at least 24 hours’ notice wherever possible.

  • If a single class or 1:1 is cancelled, we will issue a full refund to your account or the method that you indicate or, if preferred credit will be retained and used for another 1:1 or mat class.

  • In the case of the teacher having to cancel a mat class on a block booking, we will issue a refund for those clients not continuing classes after that block, or for those continuing classes, the cost of the cancelled class will be deducted from their next block payment.

Refunds

  • Soul Balance Pilates can only offer a full refund or reschedule a 1:1 or single class booking if the cancellation is made within the 24 hour notice period.

  • In extraordinary cases Soul Balance Pilates exercises discretion regarding missed mat classes or 1:1s. If you are unable to cancel a single pay as you go class or 1:1 within the given notice, please message or call 07824340214.

Disclaimer

Exercise is not without risks and this (or any other exercise programme) may result in injury. This includes, but is not limited to, the risk of injury, aggravation of a pre-existing condition, or the adverse effects of over-exertion such as: muscle strain, abnormal blood pressure, fainting, disorders of heart beat, and very rare instances of heart attack. To reduce the risk of injury, before beginning this or any exercise programme, please consult a healthcare provider for appropriate exercise prescription and safety precautions.

The exercise instruction and advice presented in the mat classes/1:1s are in no way intended as a substitute for medical consultation. Our teachers disclaim any liability from and in connection with the mat classes/1:1s. As with any exercise programme, if at any point during the class you begin to feel faint, dizzy or have any physical discomfort, you should stop immediately and seek medical advice.

Precautions before taking a mat class/1:1:

Please take note of the following precautions before taking the class/1:1:

  • To reduce and avoid injury, check with your GP before beginning the classes.

  • Remember to stay hydrated.

  • If anything has changed since filling out your online health questionnaire, you must inform your teacher prior to the session. The online health questionnaire will be sent to all new clients and will then be available as a link on every confirmation email you receive regarding your class/1:1 booking. Please click on this link to amend and update any details you have previously provided regarding your health. You may need to get approval from a GP or medical professional prior to the session.

  • Please do not enter the premises if you have any symptoms such as a temperature, sore throat, cough, flu-like symptoms or have been in contact with anyone who may have an upset stomach or diarrhoea or vomiting.

  • By reading these terms and conditions you are agreeing that it is your responsibility to do so. We may refuse to teach you or may require a letter from your doctor before resuming exercise again and this is for your own benefit.

Soul Balance Pilates has the right to cancel and change classes at any time, as well as adding.

Soul Balance Pilates has the right to change the class timetable accordingly due to class attendance, holidays, time of year, and public holidays.

Soul Balance Pilates does not generally conduct business during public holidays.

Privacy

At Soul Balance Pilates, we take our clients’ security and privacy very seriously. We comply with the General Data Protection Regulations, which came into effect on 14 th April 2016. You can consult our Privacy Policy here.